Run these checks first
- Confirm the Mac is Apple silicon and running macOS 15 or later.
- Open Activity and record the exact step and error text.
- Check free storage for the source, model download and new output.
- Retry once after confirming the network is available for link or dependency work.
- Use a short supported local file to separate source-fetch problems from compute problems.
Setup or a model download will not finish
Keep Media Mill open, confirm stable network access and verify that the selected model fits available storage and memory. Use the repair control for a dependency that failed verification rather than restarting unrelated downloads.
A web link fails
Confirm the link opens in your browser and that you are allowed to access it. Source sites can change their delivery or login flow. Try another supported public link. If only one host fails, include its domain and the fetch error in your report.
A Workflow fails partway through
Open the run and identify the Action. Check that its chosen earlier output still exists. Rerun after fixing the source or setting. Completed outputs remain with the item; cancelling or retrying does not delete them.
Send a useful support report
- Media Mill version.
- Mac model and macOS version.
- The Action that failed.
- Exact error text.
- Steps that reproduce the problem.
- Whether a short supported local file works.